WHO IS SANDTHEBRAND?
WHO ARE THE COLLABORATORS ?

SAND / ZOEMOU

Working in collaboration with well know jewellery designer Zoe Sernack of ZOEMOU, a unisex collection was created featuring eroded pieces of jewellery from bracelets, rings, necklaces and earrings.

For all press enquiries contact info@sandthebrand.com

RETURNS & F.A.Q

** What is your return policy?
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Return any unworn, unwashed, or defective merchandise within 7 days of the order delivery date and your item will be replaced. Returns made after 7 days of the order delivery date confirmed by your tracking number cannot be exchanged.


** How do I return something?
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1. Contact us by email at info@sandthebrand.com or by using the contact form above. Provide us with your order details and a brief statement explaining the reason for return.

2. Once your return is approved, you will be emailed a confirmation code and return address . 

3. Once you are ready to ship your return, address your package to the address which we provided you along with your postal address and the confirmation code issued.

4. Use a trackable and insured shipping method to return your package, with your order number and return confirmation number clearly printed on your shipping label. We do not accept COD returns.

5. We will email you when your return is processed.

6. Once your return is processed, please allow sufficient time for your item to be delivered based on existing stock or manufacturing timeframes.

Please note: Headtotoeblack.com is not responsible for any returns that are lost or stolen while in transit.

 


**Can I change my order?

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We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.



**Do you ship internationally?

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Yes, we ship to anywhere that has a postal service.



**What payment methods do you accept?

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We accept the following forms of payment: Visa, MasterCard, Discover, American Express, JCB, and Paypal.